Privacy Policy

 

skillsup.lk is a subsidiary of Wisdom Global Solutions (Pvt) Ltd, a company duly registered in Sri Lanka under Business Registration No. PV 00308248.

At skillsup.lk, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (skillsup.lk), use our online courses and LMS services, or interact with our offline course and program details.

By accessing or using skillsup.lk, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our services.

 

1. Information We Collect

We collect various types of information to provide and improve our services to you:

1.1. Personal Information You Provide Voluntarily: This includes information you actively provide when you register for an account, enroll in courses (free or paid), make payments, contact customer support, or participate in surveys. This may include:

• Contact Information: Name, email address, phone number, physical address.
• Account Information: Username, password.
• Payment Information: Details required for processing payments (e.g., credit card information, bank details). Please note: We do not store full credit card details on our servers. Payment processing is handled by secure, third-party payment gateways.
• Demographic Information: Date of birth, gender, educational background, professional experience (optional, for course recommendations and career services).
• Communication Content: Any messages, inquiries, or feedback you send to us.

1.2. Information Collected Automatically (Usage Data): When you access and use our website and LMS, we automatically collect certain information about your device and usage patterns. This data helps us understand how our services are used and improve your experience. This may include:

• Log Data: Your IP address, browser type and version, operating system, pages you visit on our website, time and date of your visit, time spent on those pages, and referring/exit pages.
• Course Progress Data: Information about courses you enroll in, your progress, quiz results, completion status, and interactions within the LMS.
• Device Information: Unique device identifiers, mobile network information.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 3 for more details).

1.3. Trainer Profile Information: If you are a trainer on skillsup.lk, we collect information necessary to create and manage your profile. This may include:

• Name, professional title, biography, qualifications, and areas of expertise.
• Profile picture or video.
• Contact details (e.g., email address, phone number) if you choose to make them visible to students.
• Social media links (e.g., LinkedIn, Facebook, YouTube) if you choose to make them public.
• Information related to courses you offer (e.g., course content, performance data).

 

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide, maintain, and improve our services:

• To Provide and Manage Services:
  • To register your account and verify your identity.
  • To enroll you in online courses and manage your access to the LMS.
  • To process your payments for paid courses.
  • To provide details and facilitate enrollment for offline courses and programs.
  • To track your course progress and provide certificates of completion.
  • To manage trainer profiles and display relevant information to students.
• To Personalize Your Experience:
  • To recommend courses and content tailored to your interests and learning history.
  • To provide personalized support and assistance.
• To Improve Our Services:
  • To analyze usage trends, understand user behavior, and optimize website functionality and course content.
  • To troubleshoot technical issues and enhance security.
  • To develop new features, courses, and services.
• To Communicate With You:
  • To send you transactional emails (e.g., registration confirmation, payment receipts, course updates).
  • To respond to your inquiries and provide customer support.
  • To send you promotional offers, newsletters, and information about new courses or features that may interest you (you can opt-out of marketing communications).
  • To communicate with trainers regarding their courses, student feedback, and platform updates.
• For Trainer Profiles:
  • To publicly display trainer profiles, including their name, biography, and courses offered.
  • To display trainer contact details and social media links only if the trainer has explicitly agreed to make them visible.
  • If a trainer prefers to hide their contact details, we will provide a message form for students to contact them directly through skillsup.lk without revealing personal contact information.
• For Legal and Security Purposes:
  • To comply with legal obligations and regulatory requirements (including the Personal Data Protection Act No. 9 of 2022 of Sri Lanka).
  • To detect, prevent, and address fraudulent or illegal activities.
  • To protect the rights, property, or safety of skillsup.lk, our users, or others.
  • To enforce our Terms and Conditions.

 

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

We use:

• Session Cookies: Essential for the operation of our service.
• Preference Cookies: To remember your preferences and various settings.
• Security Cookies: For security purposes.
• Analytics Cookies: To collect information about how visitors use our website, which helps us understand traffic sources and improve our site.

You have the option to accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

 

4. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

• With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, hosting providers, analytics providers, customer support tools). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• With Trainers (for Student Data): When you enroll in a course, your name and progress may be shared with the relevant trainer to facilitate your learning and for the trainer to monitor your progress and provide support.
• With Students (for Trainer Data): As mentioned in Section 2, basic trainer profile information and, if agreed upon by the trainer, contact details and social media links will be visible to students.
• For Business Transfers: If skillsup.lk (or Wisdom Global Solutions (Pvt) Ltd) is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• For Legal Compliance and Protection: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes circumstances where we believe such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of skillsup.lk or Wisdom Global Solutions (Pvt) Ltd.
  • Prevent or investigate possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this Privacy Policy.

 

5. Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your personal information. These measures include, but are not limited to, encryption, firewalls, and secure socket layer (SSL) technology.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

 

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law (e.g., for tax, accounting, or other legal requirements). When we no longer need to process your personal data for the purposes set out in this Privacy Policy, we will delete or anonymize it.

 

7. Your Data Protection Rights

As a user of skillsup.lk, you have certain rights regarding your personal data under the Personal Data Protection Act No. 9 of 2022 of Sri Lanka. These rights may include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

8. Children’s Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:

Email: hello@skillsup.lk

WhatsApp: +94742617414