Frequently Asked Questions (FAQ)

What is skillsup.lk?

skillsup.lk is a comprehensive learning platform powered by Wisdom Global Solutions (Pvt) Ltd (Business Registration No. PV 00308248, Sri Lanka). We offer a wide range of online courses, a robust Learning Management System (LMS), and details for various offline courses and programs to help individuals and professionals enhance their skills and advance their careers.

What kind of courses do you offer?

We offer courses across numerous categories, including IT & Digital Skills (Software Development, Data & AI, Cybersecurity), Business & Management (Project Management, Leadership, HR), Marketing & Sales, Finance & Accounting, Office Productivity, Professional & Personal Development (Soft Skills), Design & Creative, and various Industry-Specific skills. We also feature free courses and certification prep.

Are your courses suitable for beginners, intermediates, or advanced learners?

We offer courses tailored for all skill levels – Beginner, Intermediate, and Advanced. Each course page clearly indicates the target audience and prerequisites.

Are your courses available online or offline?

We offer both! Our primary offering is online courses accessible through our LMS. Additionally, we provide information and enrollment services for various offline courses and programs conducted in physical locations in Sri Lanka.

How do I create an account on skillsup.lk?

Simply click on the "Join Now" button on our homepage. You'll need to provide some basic information like your name, email address, and create a password.

Is it free to create an account?

Yes, creating a student account on skillsup.lk is completely free. This allows you to explore our course catalog, enroll in free courses, and get a feel for our platform.

I forgot my password. How can I reset it?

On the login page, click on "Forgot Password." Enter your registered email address, and we'll send you instructions to reset your password.

How do I enroll in an online course?

Browse our course catalog, select the course you're interested in, and click the "Get Course" button. If it's a paid course, you'll be directed to the payment gateway. For free courses, you'll gain immediate access.

What are the technical requirements for taking online courses?

You'll need a stable internet connection, a computer or mobile device (laptop, desktop, tablet, smartphone), and a modern web browser (e.g., Chrome, Firefox, Edge, Safari). Some courses may require specific software installations, which will be noted on the course page.

Can I access courses on my mobile device?

Yes, SkillsUp,lk is mobile-responsive, allowing you to access courses on your smartphone or tablet for flexible learning on the go.

Are the online courses self-paced?

Most of our online courses are self-paced, meaning you can learn at your own convenience and schedule. Some specialized courses or live workshops may have fixed schedules, which will be clearly indicated.

Do I get a certificate upon completion of an online course?

Yes, upon successful completion of a paid course, and for some free courses, you will receive a digital Certificate of Completion from skillsup.lk. Requirements for completion (e.g., passing quizzes, completing modules) will be specified on the course page.

How can I interact with trainers or other students?

Many courses offer discussion forums or Q&A sections within the LMS. Some trainers may also provide specific contact methods or social media links on their profile, if they've opted to make them visible.

How do I find information about offline courses?

Our website lists details of various offline courses and programs. You can browse them by category or use the search function. Each listing provides details about the curriculum, schedule, location, and enrollment process.

How do I enroll in an offline course?

The enrollment process for offline courses varies. Some may allow direct booking and payment through skillsup.lk, while others may require you to contact the organizing body or trainer directly. Specific instructions will be provided on each offline course listing page.

Are the terms for offline courses the same as online courses?

While skillsup.lk facilitates information and sometimes enrollment for offline programs, the specific terms, conditions, and guarantees for the delivery and quality of the offline course itself are primarily governed by the respective training provider or trainer. Always review the details on the individual course page.

What payment methods do you accept for paid courses?

We accept various secure online payment methods, including major credit/debit cards. All payments are processed through trusted third-party payment gateways.

What is your Refund Policy?

Refund policies for both online and offline courses are specific to each program and will be clearly stated on the individual course/program page. Please review these terms carefully before booking.

How can I become a trainer on skillsup.lk?

If you are an expert in your field and wish to share your knowledge, please visit our "Become a Trainer" section and submit your application. Our team will review your qualifications and course proposals.

Can I hide my contact details on my public trainer profile?

Yes, you have the option to control the visibility of your direct contact details (email, phone) on your public profile. If you choose to hide them, we provide a secure message form that allows students to contact you directly through the skillsup.lk platform.

Can I link my social media pages on my trainer profile?

Yes, you can choose to include links to your professional social media pages (e.g., LinkedIn, Facebook, YouTube) on your public trainer profile. By doing so, you consent to their public display.

How can I get technical support or help with my course?

For technical issues with the platform or access, please contact our support team at hello@skillsup.lk or WhatsApp us at +94742617414. For specific questions related to course content, please use the Q&A or discussion features within the course (if available), or reach out to the trainer via their profile's message form.

How can I contact skillsup.lk directly?

You can reach us via:

  • Email: hello@skillsup.lk

  • WhatsApp: +94742617414